Contact information

Contact Us

Last Updated: August 1, 2026

At LookOsm, we're always happy to hear from you. Whether you have a question about your order, need help with a return, want to report a damaged product, or simply have a suggestion to improve your shopping experience, our support team is here to help.

How to Reach Us

Contact Form (Recommended)

The fastest way to get in touch is through the Contact Us form available on our website.

Please include as much detail as possible, such as your order number (if applicable), so we can assist you more quickly.

Email Support

Email: support@lookosm.store

For order-related questions, returns, refunds, damaged products, shipping inquiries, or general support, you can email us anytime.

We aim to respond to all emails within 24 hours during business days.

Business Address

LookOsm
HB Nagar, Naka Madar, 305001
Ajmer, Rajasthan, India

Please note that this is not a walk-in retail store.

Customer Support Hours

Monday – Saturday: 10:00 AM – 7:00 PM (IST)

Sunday: Closed

Messages received outside business hours will/might be answered on the next working day.

We Can Help You With

Our support team can assist you with:

  • Order status and tracking

  • Shipping and delivery queries

  • Returns and refunds

  • Reporting damaged or defective products

  • Product-related questions

  • Payment issues

  • General inquiries

  • Suggestions and feedback to help us improve

Before Contacting Us

To help us resolve your request as quickly as possible, please include:

  • Your full name

  • Order number

  • Email address used to place the order

  • A brief description of your issue or question

For damaged product claims, please also attach:

  • Clear photographs of the damaged product

  • Photos of the packaging (if applicable)

Connect With Us

Instagram: @Look0sm (that's a zero "0", not the letter "O")

We're working on expanding our presence to more social media platforms. Stay tuned!

Coming Soon

We're currently working on introducing:

  • Customer support via phone

  • WhatsApp support

  • Brand collaborations and partnership inquiries

These services will be available in the future. Updates will be shared on our website and social media channels.

Our Commitment

At LookOsm, we value every customer. Whether you're shopping with us for the first time or you're a returning customer, we're committed to providing friendly, timely, and helpful support every step of the way.

Thank you for choosing LookOsm.