Refund policy

Return & Refund Policy

Last Updated: August 1, 2026

At LookOsm, we want you to be happy with your purchase. If you're not completely satisfied, we're here to help.

1. Return Eligibility

We accept returns within 5 days of the date your order is delivered.

To be eligible for a return, the item must:

Be unused, unwashed, and in its original condition.
Have all original tags attached.
Be returned in its original packaging whenever possible.
Not show signs of wear, damage caused after delivery, stains, or alterations.

Items that do not meet these conditions may not qualify for a return.

2. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

When submitting your request, please include:

Your order number.
Clear photos of the damaged or defective product.
Photos of the packaging (if applicable).
A brief description of the issue.

This helps us verify the problem and process your request quickly.

3. Return Process

To request a return:

Contact our customer support team with your order details.
Wait for return approval and instructions.
Pack the item securely.
Ship the item using the instructions provided by our support team.

We will notify you once your returned item has been received and inspected.

4. Return Shipping

We will cover the return shipping cost for eligible returns. Our support team will provide the necessary shipping instructions or arrange the return pickup, where available.

5. Refunds

Once your returned item has been received and approved after inspection, your refund will be processed to your original payment method.

Depending on your bank or payment provider, refunds may take 5–10 business days to appear in your account.

Shipping charges paid during the original purchase (if any) are generally non-refundable unless the return is due to our error or a damaged/incorrect product.

6. Non-Returnable Items

The following items cannot be returned:

Products that have been worn or washed.
Items without original tags.
Products damaged due to misuse or improper care.
Gift cards (if applicable).
Clearance, sale, or final sale items (unless received damaged or defective).

7. Order Cancellation

We understand that plans can change. You may cancel your order within 3 hours of placing it, provided it has not already been processed for dispatch.

After the 3-hour cancellation window, your order will be considered confirmed and can no longer be cancelled. If you no longer wish to keep the product after receiving it, you may request a return in accordance with our 5-day Return & Refund Policy.

If you wish to cancel your order, please contact us as soon as possible through the Contact Us page on our website.