Shipping policy

Shipping Policy

Last Updated: August 1, 2026

Thank you for shopping with LookOsm. We are committed to delivering your order safely and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through https://lookosm.store/.

1. Shipping Coverage

LookOsm currently ships across all serviceable locations within India.

At this time, we do not offer international shipping.

2. Order Processing

Orders are typically processed within 24 hours of being placed.
Once an order has entered processing, it cannot be modified or cancelled.
If you need to make changes to your order or shipping address, please contact us within 3 hours of placing your order. After this period, changes cannot be guaranteed.

Orders placed on weekends or public holidays may be processed on the next working day.

3. Shipping Charges

Shipping charges vary depending on factors such as:

Delivery location
Courier availability
Order value
Ongoing promotional offers

Shipping may be:

Free during promotional campaigns
Charged at a flat rate (for example, ₹51)
Charged at a different rate depending on the order and delivery location

The applicable shipping charge will always be displayed at checkout before your payment is completed.

4. Delivery Time

Our standard estimated delivery time is:

7–10 business days

Delivery times are estimates and may vary depending on:

Your location
Courier partner availability
Weather conditions
Festivals or public holidays
Operational delays beyond our control

While we do our best to deliver within the estimated timeframe, occasional delays may occur.

5. Courier Partners

To ensure reliable delivery, LookOsm works with multiple logistics partners, including but not limited to:

Delhivery
Blue Dart
Ekart
ATS

We reserve the right to choose the most suitable courier partner for your order.

6. Order Tracking

If tracking is available through the assigned courier partner, tracking details will be shared with you after your order has been dispatched.

Please note that tracking availability depends on the services offered by the courier handling your shipment.

7. Delivery Attempts

Our delivery partners will generally make one delivery attempt.

If delivery cannot be completed due to reasons such as an incorrect address, the recipient being unavailable, or refusal to accept the package, the shipment may be returned to us.

8. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect or incomplete address is provided and the shipment is returned to us:

For prepaid orders, the order amount will be refunded after the returned package is received and verified, in accordance with our Refund Policy.
Shipping charges, where applicable, may not be refundable.

9. Refused Deliveries

Prepaid Orders

If a prepaid order is refused by the customer and is successfully returned to us, the refund will be processed after the returned package has been received and inspected.

Approved refunds are generally issued within 2–5 business days to the original payment method.

Cash on Delivery (COD) Orders

If a Cash on Delivery order is refused at the time of delivery, the shipment will simply be returned to LookOsm. Repeated refusal of COD orders may result in future COD orders being declined at our discretion.

10. Lost Shipments

If your package is lost during transit, we will first conduct an investigation with the courier partner.

Once the investigation is complete (typically within 3–5 business days), we will contact you with the outcome.

If the shipment is confirmed as lost, you may choose one of the following:

A replacement product (subject to availability), or
A full refund if payment has already been made.

11. Damaged Packages

If your package arrives damaged, please inspect the contents immediately.

If only the outer packaging is damaged but the product inside is in perfect condition, the order will not qualify for a refund or replacement.
If the product itself is damaged, please contact us within 48 hours of delivery.

To process your request, please provide:

Your order number
Clear photographs of the damaged product
Photographs of the packaging
A brief description of the issue

Once the damage has been verified, we will arrange for the return of the damaged product and provide a full refund in accordance with our Return & Refund Policy.